IC90 Mock Test Sample 2
Human Resource Management (HRM) helps organizations maintain discipline, ethics, leadership, and effective communication. Service organizations like insurance companies emphasize customer-oriented values and ethical conduct. Authority in organizations enables decision-making and delegation of responsibilities. Quality of Work Life (QWL) depends on individual, job-related, and organizational factors. Rewards motivate employees and improve performance, while discipline ensures orderliness and smooth functioning. Leadership differs from mere power because leaders inspire cooperation and goal achievement. Research, communication, and proper promotion policies support organizational growth. Bureaucracy ensures uniform treatment and specialization. Overall, HRM promotes fairness, productivity, employee motivation, and organizational effectiveness through structured policies and leadership practices.
Q1. Why should service organizations stress customer-related values?
a) To create confusion among employees
b) To ensure customer-oriented values
c) To prioritize employee absence
d) To avoid updating rules
Q2. Why is adequate proof necessary in legal processes?
a) To punish innocent people
b) To ignore ethics
c) To ensure justice and fairness
d) To delay legal action
Q3. Why do organizations engage in ethical practices?
a) To evade taxes
b) To improve reputation and image
c) To dominate competitors
d) To reduce transparency
Q4. What does departmental planning mainly involve?
a) Long-term national planning
b) Daily production targets
c) Employee retirement planning
d) Foreign investment planning
Q5. What is the role of authority in an organization?
a) To avoid decisions
b) To misuse resources
c) To make decisions and delegate work
d) To increase conflicts
Q6. What characterizes the period of “drift” in organizations?
a) High employee morale
b) Uneasiness and inaction
c) Rapid organizational growth
d) Strong communication
Q7. Quality of Work Life depends on:
a) Only individual factors
b) Only organizational factors
c) Only job characteristics
d) Individual, job, and organizational factors
Q8. What is the purpose of rewards in organizations?
a) To discourage employees
b) To support good performance
c) To increase confusion
d) To punish workers
Q9. What is the primary concern in dishonesty cases?
a) Ignoring the issue
b) Recovering misappropriated funds
c) Encouraging dishonesty
d) Avoiding investigation
Q10. What is emphasized as more important than policy instructions?
a) Public relations
b) Code of ethics
c) Advertising
d) Disciplinary action
Q11. What message does non-promotion usually convey?
a) Promotion policy is fair
b) Merit-based promotions are common
c) The employee is not up to the mark
d) Seniority has no value
Q12. In which industry is M.B.W.A. commonly applied?
a) Agriculture
b) Manufacturing
c) Retail
d) Technology
Q13. How is discipline generally viewed by employees?
a) As punishment only
b) As orderliness and smooth functioning
c) As unnecessary rules
d) As employee exploitation
Q14. Which type of research is conducted by institutions?
a) Applied research
b) Economic research
c) Pure research
d) Industry-specific research
Q15. Filtering in communication can result in:
a) Better transparency
b) Suppression of information
c) Improved teamwork
d) Faster decisions
Q16. Leadership differs from misdirection because leadership:
a) Creates confusion
b) Focuses on achieving targets positively
c) Depends only on authority
d) Avoids cooperation
Q17. A leader mainly acquires power through:
a) Fear
b) Official designation only
c) Personal influence and relationships
d) Punishment
Q18. How should organizations respond to widespread indiscipline?
a) Encourage dishonesty
b) Ignore the issue
c) Enforce discipline properly
d) Reduce communication
Q19. What initiative is mentioned for wives of diplomats?
a) Providing language training
b) Organizing sports events
c) Offering business loans
d) Reducing work hours
Q20. Why is bureaucracy considered inevitable in organizations?
a) To eliminate specialization
b) To encourage ad hoc actions
c) To ensure uniform treatment and specialization
d) To reduce discipline
