IC90 Mock Test Sample 17
Human Resource Management focuses on employee growth, communication, leadership, motivation, teamwork, and organizational effectiveness. Early career experiences, support, and placement strongly influence employee development. Effective communication involves courtesy, understanding emotions, and managing conflicts calmly. Informal groups positively affect workplace relationships and productivity. Customer expectations have increased due to better information access and travel exposure. Human skills such as leadership and communication are essential for managers. Motivation theories emphasize belonging, empowerment, and self-actualization. Organizational policies guide actions and procedures, while directing involves influencing and motivating employees. Ethics and values are shaped by intentions and behavior, helping organizations create productive and cooperative work environments.
Q1. What is emphasized as significant in an employee's early career in the organization?
a) The employee's ability to challenge authority
b) The employee's willingness to become a rebel
c) The employee's clarity on tasks and directions
d) The employee's first placement and the support experienced
Q2. How should you respond when the other person is angry?
a) Match their temper and tone
b) Raise your voice to assert dominance
c) Bring down your loudness and tone to an ultra-softness
d) Avoid communication until they calm down
Q3. How can informal groups within organizations impact work?
a) Informal groups have no impact
b) Informal groups enhance formal work processes through social interactions
c) Informal groups mainly create conflicts
d) Informal groups are not allowed within organizations
Q4. How has increased travel and access to information affected customer expectations?
a) Customers have lower expectations
b) Customers have higher expectations for quality service
c) Customers are less informed
d) Customers are indifferent to service quality
Q5. Why is the duration of the shifting process important?
a) A longer duration is cost-effective
b) A shorter duration minimizes confusion
c) A longer duration allows more breaks
d) A shorter duration results in more paperwork
Q6. What is one of the key activities associated with human skills in management?
a) Financial analysis
b) Strategic planning
c) Technical problem-solving
d) Communication and leadership
Q7. Which field studies behavior related to holding power?
a) Psychology
b) Sociology
c) Anthropology
d) Political Science
Q8. Why do some organizations recruit through newspaper advertisements?
a) To limit applicants
b) To reduce advertising cost
c) To target specific positions
d) To provide opportunities to a wide range of job seekers
Q9. What is behavior in the context of HRD?
a) Inaction
b) Something happening in isolation
c) Unrelated to context
d) What one does in a particular context
Q10. What is NOT a quality of a good counsellor?
a) Non-judgmental attitude
b) Encouraging self-reliance
c) Arguing with the client
d) Understanding the client’s point of view
Q11. According to Maslow, what is the highest need?
a) Social needs
b) Self-actualization
c) Safety needs
d) Physiological needs
Q12. Besides information, what does communication convey?
a) Expectations, feelings, and assumptions
b) Misunderstandings and rumors
c) Resource allocation
d) Hidden agendas
Q13. What is the purpose of courtesy in written communication?
a) To make messages lengthy
b) To emphasize complex terms
c) To gain goodwill and maintain politeness
d) To create confusion
Q14. Which leadership style is effective in turbulent situations requiring worker ingenuity?
a) Separated style
b) Dedicated style
c) Related style
d) Integrated style
Q15. What does it mean when a group is cohesive?
a) Focused only on individual aspirations
b) Members want to continue being part of the group
c) The group has high conflict
d) The group resists change
Q16. What health issue did Manville Corporation employees claim?
a) Vision damage
b) Hearing loss
c) Lung damage from asbestos fibers
d) Stress-related illness
Q17. What influences the creation of values and ethics?
a) Religious teachings
b) Legal standards
c) Individual intentions
d) Organizational rules
Q18. What is the primary purpose of policies and procedures?
a) Detailed instructions only
b) Setting quantitative targets
c) Allocating resources
d) Establishing broad guidelines and detailed steps
Q19. What does directing involve in an organization?
a) Creating rules
b) Setting goals
c) Influencing and motivating people
d) Conducting market research
Q20. What aspects of motivation does HRM focus on?
a) Strict rules and regulations
b) Dictating employee knowledge use
c) Restricting employee autonomy
d) Empowerment, belonging, and commitment
