IC90 Mock Test Sample 19
Management principles are useful for both organizations and individuals in achieving efficiency and effectiveness. Specialization improves productivity and quality of work. HR strategy focuses on employee development, training, and customer satisfaction through skilled interactions. Stress management is important because unmanaged stress can lead to serious health problems. Ethical organizations encourage moral behavior and responsible conduct. Effective communication should be direct to avoid distortions. Managers must understand individual differences to influence employee behavior positively. Leadership depends on how traits are perceived by followers. Organizational change should consider both human and technical factors. Discipline, motivation, and employee well-being are essential elements of successful Human Resource Management.
Q1. Do principles of management apply only to organizations?
a) Principles apply only to organizations
b) Principles apply only to individuals
c) Principles apply to both organizations and individuals
d) Principles are irrelevant for both
Q2. How does specialization benefit an organization?
a) Increases the number of objects workers focus on
b) Reduces worker ability and accuracy
c) Encourages multitasking
d) Improves quantity and quality of output
Q3. What is the primary focus of HR strategy planning?
a) Determining financial ratios
b) Deciding acquisitions and mergers
c) Training in-house or outsourced
d) Portfolio of business interests
Q4. What role do customer-facing employees play?
a) Perform only physical tasks
b) Focus mainly on reducing costs
c) Use knowledge to provide customer solutions and satisfaction
d) Supervise customer interactions only
Q5. Why do organizations extend developmental activities to employees’ families?
a) To reduce HR costs
b) To separate work and personal life
c) To limit family involvement
d) Because families influence employee well-being at work
Q6. What is the primary challenge in evaluating training effectiveness?
a) Training affects many organizational factors
b) Training programs are costly
c) Individual behavior is influenced by many factors
d) Trainers alone determine effectiveness
Q7. What is often misunderstood as “motivation techniques”?
a) Impulses provided by managers
b) Resistance from subordinates
c) Negative attitude of subordinates
d) Coercion and authoritarian behavior
Q8. What is one impact of a highly centralized structure?
a) Slower decision-making
b) Increased flexibility
c) Enhanced speed of decision-making
d) Reduced commitment in decision-making
Q9. Who is responsible for employee development in HRM?
a) Only HR department
b) Every manager in the organization
c) Only administrative staff
d) External consultants only
Q10. What illnesses are associated with poorly managed stress?
a) Improved health
b) Enhanced resilience
c) Peptic ulcer, colitis, insomnia, hypertension
d) Increased productivity
Q11. What message is conveyed by honoring sales leaders but neglecting service functions?
a) Importance of service functions
b) Value of teamwork
c) Customer is important only until purchase
d) Need for more sales leaders
Q12. What is the primary focus of ethics?
a) Legal regulations
b) Defining right and wrong conduct
c) Enforcing strict laws
d) Maximizing profits
Q13. What should change decisions in organizations consider?
a) Only technical aspects
b) Only human dimensions
c) Both human and non-human elements
d) No careful planning is needed
Q14. What is the correct order of Maslow’s hierarchy of needs?
a) Safety, Recognition, Social, Physiological, Self-Actualization
b) Social, Physiological, Safety, Recognition, Self-Actualization
c) Physiological, Safety, Social, Recognition, Self-Actualization
d) Self-Actualization, Safety, Physiological, Social, Recognition
Q15. Why is direct communication advisable?
a) Intermediaries improve clarity
b) Intermediaries deliver messages faster
c) Intermediaries ask better questions
d) Intermediaries may introduce distortions
Q16. How can managers effectively influence subordinates?
a) By enforcing uniform rules strictly
b) By avoiding interaction
c) By treating everyone exactly the same
d) By understanding individual complexities
Q17. Why is it difficult to explain how leadership traits work?
a) Leaders lack traits
b) Traits theory is invalid
c) Traits are perceived differently
d) Traits have no impact on leadership
Q18. What are typical steps in a formal disciplinary procedure?
a) Conducting a domestic enquiry
b) Issuing a charge sheet
c) Avoiding enquiry reports
d) Avoiding punishment orders
Q19. Why does dowry continue despite being punishable?
a) Society strongly condemns it
b) It is legally required
c) Society sees it as ethical
d) Extortion is the main issue, not dowry itself
Q20. What is a characteristic of an ethical organization?
a) Encouraging moral behavior
b) Focusing only on short-term gains
c) Ignoring ethics in rewards
d) Divulging corporate secrets
