IC90 Mock Test Sample 20
Human Resource Management focuses on employee development, communication, leadership, discipline, and organizational effectiveness. Globalization and foreign personnel increase the need for effective communication due to cultural differences. Scientific Management principles apply to both manual and office work. Mission statements define broad organizational purpose, while objectives are specific and measurable. Job analysis identifies required capabilities for roles, and induction helps employees understand organizational culture and policies. Mentoring and coaching support employee growth differently. HRM emphasizes employee satisfaction, role clarity, and growth opportunities. Leaders influence people to achieve goals while maintaining group cohesion. Ethical discipline, rewards, and positive thinking contribute significantly to organizational performance and success.
Q1. How will foreign personnel involvement affect HR communication?
a) Decrease importance of communication
b) No impact on communication
c) Greater focus on communication due to cultural differences
d) Decrease need for communication skills
Q2. Where did Scientific Management principles also apply?
a) Only manual work
b) Only factories
c) Offices where work was not manual
d) Only physical workplace conditions
Q3. What is the difference between mission statements and objectives?
a) Mission statements are quantitative
b) Mission statements focus on ethics only
c) Mission statements are general without time frame, objectives are specific
d) Mission statements explain procedures
Q4. What is the goal of job analysis in HR planning?
a) Eliminate unrelated activities
b) Identify all possible activities
c) Determine current employee capabilities
d) Assess capabilities required for job roles
Q5. What is the primary purpose of induction for new employees?
a) Assess physical fitness
b) Determine educational qualifications
c) Evaluate job-specific skills
d) Help understand organization, structure, values, and policies
Q6. What distinguishes mentoring from coaching?
a) Mentoring focuses on job tasks only
b) Mentoring is long-term while coaching is job-specific
c) Mentoring involves classes of students
d) Coaches monitor learning more closely
Q7. What is often argued about organizational goals?
a) Goals never change
b) Goals are always clear
c) Goals are set only by top management
d) Goals differ across operating units
Q8. What does psychological distance in communication mean?
a) Physical distance
b) Clarity of language
c) Feeling close or distant from others
d) Amount of communication exchanged
Q9. What is the primary responsibility of a leader?
a) Achieve tasks at any cost
b) Focus only on individual growth
c) Keep the group cohesive
d) Influence behavior to achieve tasks
Q10. What is position-based authority?
a) Authority from subordinates
b) Authority from formal organizational position
c) Authority through personal influence
d) Authority through fear
Q11. What is a recommended progressive disciplinary approach?
a) Begin with written warning
b) Start with demotion
c) Apply salary cuts for minor offenses
d) Use reprimand for serious offenses
Q12. Who developed Scientific Management?
a) Max Weber
b) Frederick W. Taylor
c) Max Taylor
d) Frederick Weber
Q13. What does HRM mainly focus on?
a) Market expansion
b) Employee surveys only
c) Uniform employee treatment
d) Employee satisfaction, role clarity, and growth opportunities
Q14. Which process compares jobs and places them into compensation groups?
a) Job analysis
b) Job description
c) Job specification
d) Job evaluation
Q15. What does organizational context include in change management?
a) Only technology availability
b) Only economic factors
c) Everything within and outside the organization
d) Only government policies
Q16. What is an example of a non-monetary reward?
a) Cash rewards
b) Special increments
c) Additional allowances
d) Mention in company bulletins
Q17. How should employees ideally view rules and regulations?
a) For immediate benefits
b) To avoid punishment
c) Out of fear of discipline
d) As helping work run smoothly
Q18. What should HR examine in dismissal cases?
a) Employee retirements
b) Family circumstances
c) Reasons for resignation
d) Misconduct leading to dismissal
Q19. What influences the quality of performance?
a) Physical fitness
b) Quality and texture of thoughts
c) Formal education only
d) Availability of resources
Q20. What are separate divisions responsible for in a multi-product organization?
a) Reducing complexity
b) Eliminating product activities
c) Managing unrelated functions
d) Handling everything related to specific products or categories
