IC90 Mock Test Sample 4
Organizations become more complex because they constantly interact with the external environment. Organizational structure helps define roles, responsibilities, and authority for smooth functioning. Delegation means passing authority and responsibility to subordinates, while empowerment encourages employees to take initiative and make decisions. Effective communication avoids noise, contradictions, and misunderstandings. Leaders play an important role in building group cohesiveness and maintaining interpersonal relationships. Benefits such as social security and welfare measures are legally mandatory in many organizations. Training methods like case studies and on-the-job training improve employee skills. Gestures and communication styles may vary across cultures. Organizational values and ethics guide employee behavior and decision-making.
Q1. What makes an organization more complex as a system?
a) Isolation from external factors
b) Limited interactions with the environment
c) Independence from resources
d) Interaction with the external environment
Q2. What is the primary purpose of organizational structure?
a) To create confusion among employees
b) To eliminate peer relationships
c) To establish roles and responsibilities
d) To increase competition among teams
Q3. What is delegation in management?
a) Influencing people
b) Communicating with employees
c) Passing authority and responsibility
d) Coordinating activities only
Q4. What does the “activist and audience” example explain?
a) Alcohol cures germs
b) People may misinterpret information
c) Activities are ineffective communication
d) Germs are harmless
Q5. How can departmentalization be done in organizations?
a) By eliminating product divisions
b) By centralizing all functions
c) By creating separate divisions
d) By reducing products only
Q6. How does management style change as organizations grow?
a) It becomes completely informal
b) It becomes more formal and procedure-oriented
c) It removes coordination
d) It reduces employee autonomy entirely
Q7. How can managers encourage ethical behavior?
a) By discouraging communication
b) By excessive supervision only
c) By sharing and reinforcing organizational values
d) By promoting unethical practices
Q8. How does delegation differ from empowerment?
a) Both are exactly the same
b) Delegation gives authority, empowerment builds confidence and decision-making
c) Empowerment avoids responsibility
d) Delegation removes accountability
Q9. Which of the following is an example of communication “noise”?
a) Clear sentences
b) Overlapping radio frequencies
c) Proper feedback
d) Effective listening
Q10. Why should people avoid contradicting others unnecessarily?
a) To promote cheating
b) To maintain openness in relationships
c) To create conflicts
d) To avoid teamwork
Q11. What is the role of a leader in group cohesiveness?
a) No role at all
b) Enforcing punishment only
c) Building unity within the group
d) Avoiding communication
Q12. Which benefits are legally mandatory in organizations?
a) Fringe benefits only
b) Employee services
c) Psychological benefits
d) Social security and welfare benefits
Q13. How can telecommuting affect management?
a) It has no impact
b) It may reduce direct supervision and coordination
c) It eliminates communication
d) It increases commuting time
Q14. Why do managers sometimes make imperfect decisions?
a) They lack all knowledge
b) They ignore information intentionally
c) They face uncertainty and limited resources
d) They avoid responsibility completely
Q15. According to HRD philosophy, employees should not be labeled because:
a) Employees develop and improve over time
b) Employees never change
c) Selection is always perfect
d) Organizations avoid training
Q16. Which training method uses real-life situations for learning?
a) Lectures
b) Role play
c) Case studies
d) Seminars
Q17. What is the focus of Management by Objectives (MBO)?
a) Developing cognitive knowledge only
b) Setting performance objectives
c) Active listening only
d) Creating simulations
Q18. What does the study of gestures suggest?
a) Gestures have universal meanings
b) Gestures are always easy to interpret
c) Gestures vary across cultures
d) Gestures are not important
Q19. Which is an example of an individual incentive plan?
a) Home leave travel
b) Uniforms
c) Reimbursement of medical expenses
d) Commission on sales
Q20. Employees should follow organizational values even if they differ from:
a) Government laws
b) Ethical committees
c) Personal values
d) Whistleblowing regulations
