Q 1. What is the process for loan recovery in Retail and Corporate banking?
Q 2. Interacting with banks and utilizing financial products requires engaging with the bank through a delivery channel. Customer satisfaction is achieved through different delivery channels, and experiencing an optimal mix of channels enhances it. In recent years, technology has permeated every aspect of our lives, including the banking sector. Information technology has enabled banks to offer improved services to customers at reduced costs. This technological deployment has also transformed the channels through which customers interact with their banks. While bank branches have been the traditional channels for banking services, there has been a shift towards reducing reliance on branches and adopting technologies like ATMs, PoS, Mobile banking, etc.
Could you please provide a definition of an Internet Payment Gateway?
Q 3. What does the term "TAN Number" refer to?
Q 4. What effect did the IT revolution have on retail banking in India?
Q 5. Q.45 To achieve success, banks understand their diverse customers, differentiate them based on specific characteristics, and offer various banking and financial products that best suit each segment. However, certain core products are universally offered to all segments. The competition among banks lies in delivering these products in the most effective manner. Additionally, banks introduce new products known as augmented products. Consequently, the overall products of banks can be classified into three types, one of which is Deposit products. These products provide various ways to deposit funds, and since customers' deposits form the bank's liability, they are also referred to as Liability products. Examples of such products include Savings Deposits, Current Deposits, Term Deposits, and more. Savings and Current Deposits are considered demand Deposits, whereas Term Deposits involve RDs, FDs, and Combination Term Deposits.
Now, what is the purpose of the KYC Form?
(i) To serve as a database for cross-selling other products to the customer
(ii) To obtain documents to verify the identity of the customer
(iii) To prevent money laundering activities
Q 6. What makes assessing current business processes crucial for CRM implementation in banks?
Q 7. How do service delivery approaches vary between new private-sector banks and public-sector banks in India?
Q 8. What does the term "Moratorium period" refer to?
Q 9. Which of the provided code(s) would be inapplicable to the member banks of BCSBI while adhering to the Bank's Commitment Codes?
Q 10. Which of the following options does not represent an advantage of Portfolio Management Services (PMS)?
Q 11. What are the causes of default in retail loans, particularly in Home Loans?
(i) Legitimate defaults arising from factors beyond the borrowers' control
(ii) Intentional defaults where borrowers purposely default with malicious intentions
(iii) Impact of changes in interest rates leading to higher EMIs
Q 12. Do senior citizens need to file income tax returns if their only annual income source comprises pension and interest income?
Q 13. Drive-thru banking enables customers to conduct banking transactions without leaving their vehicles. This service might soon be substituted by ____.
Q 14. What penalty is imposed for the dishonour of electronic funds transfer requests due to insufficient funds in banks?
Q 15. Consider the following statements:
(i) Initially, retail banking in India primarily targeted affluent borrowers for lending purposes.
(ii) Banks collaborated with credit information companies to assess borrowers' repayment capacity accurately and determine appropriate loan pricing.
Q 16. An effective decision support system for CRM enables banks to do the following:
- Analyze customer data comprehensively to gain a deeper understanding of their needs, preferences, and behavior.
- Provide personalized products and services tailored to individual customers.
- Anticipate and resolve customer issues proactively.
- Identify opportunities for cross-selling and up-selling products.
- Improve customer satisfaction and loyalty, leading to increased customer retention.
- Enhance overall profitability by strengthening customer relationships and meeting their specific requirements.
Q 17. The primary purpose of appointing dedicated Marketing Managers in retail banking is to strategize and implement marketing initiatives that effectively promote banking products and services, attract new customers, and retain existing ones. These Marketing Managers focus on creating and executing marketing campaigns to increase brand awareness, drive customer acquisition, and enhance customer engagement. Additionally, they work towards achieving the bank's retail banking objectives, ultimately contributing to business growth and profitability.
Q 18. Which process model in retail banking is designed to support one product exclusively, with sub-data within the model not shared with other products and product platforms?
Q 19. What is the reason behind the limited or absence of stop payment privileges for banks providing mobile banking services?
Q 20. The Strategic Business Unit (SBU) Approach in retail banking is generally adopted by the following types of banks:
(i) Public Sector Banks in India
(ii) Old-generation private sector banks
(iii) New-generation private sector banks
(iv) Foreign banks
Q 21. What are the two conventional indicators of profitability used for assessing a business's performance?
Q 22. What type of notes are typically loaded in ATMs?
Q 23. CRISIL plays a role in BCSBI's rating of member banks.
Q 24. What is one of the reasons that does not justify the development of new products?
Q 25. ABC Bank has established a co-lending arrangement with an RBI-registered Housing Finance Company (HFC). According to RBI guidelines, what is the requirement for banks and NBFCs to engage in the Co-Lending Model (CLM)?
Q 26. What is the main factor that influences the profitability and robustness of retail banking models?
Q 27. For what purpose do life insurers provide group insurance products?
Q 28. What advantage does listing retail bonds offer?
Q 29. Apart from conventional banking services like savings and checking accounts, banks offer a diverse range of financial services. These encompass credit cards, various types of loans (personal, car, home loans), insurance products (life, health, property insurance), investment services (stocks, mutual funds, retirement accounts), and foreign exchange services. Additionally, some banks offer specialized services for businesses, including merchant services, cash management, and business loans. Overall, banks serve a vital role in granting access to a broad spectrum of financial services for both individuals and businesses.
Now, let's address the question:
Is it possible for an investor to directly approach the depository for any services?
Q 30. Among the provided options, which one is not an external factor influencing the profitability of banks in India?
Q 31. The assessment of the current business processes is crucial for CRM implementation because:
Q 32. What does the term "Investment Policy Statement (IPS)" refer to?
Q 33. What are the anticipated changes and developments for the direct banking channel in the next 5-10 years?
Q 34. What does 'NBFC' signify in the context of the Co-Lending Model?
Q 35. What pricing strategy do most banks typically adopt in the Housing Loan segment?
Q 36. How does the loan disbursement time of the PSU Bank compare to the average time within the industry?
Q 37. According to the provided mechanism, what actions should the bank staff take if a customer expresses a desire to seek alternative avenues for grievance redressal?
Q 38. What is the rationale behind verifying the property documents and conducting site visits during the due diligence process for loan processing?
Q 39. What is the primary goal of a well-executed CRM initiative in retail banking?
Q 40. What are the potential risks involved in investing in SGBs?
Q 41. Is it possible for a taxpayer to declare multiple trusts exclusively benefiting dependent relatives and still qualify for exemption from the maximum marginal rate of tax?
Q 42. Which of the following measures do banks implement through reengineering to improve the satisfaction of term deposit account holders?
Q 43. The concept of Direct Selling Agents (DSAs) in banking involves third-party individuals or entities who act as intermediaries between banks and customers. DSAs are not direct employees of the bank but are authorized to promote and sell banking products and services on behalf of the bank. They play a crucial role in expanding the bank's customer base by reaching out to potential clients, explaining various banking offerings, and assisting with the application process. DSAs act as a link between customers and the bank, facilitating the delivery of financial products and services to a wider audience.
Q 44. Which one of the following options represents a fee-based service provided by banks?
Q 45. What approach does BCSBI follow to rate the member banks?
Q 46. What is the function of a loan loss reserve account?
Q 47. What role does the builder play in the collaboration between banks and builders for home loans?
Q 48. Is it permissible to utilize home loan funds for commercial purposes?
Q 49. What is the objective of the provisions offered on the website of CICs?
Q 50. What is the interest rate provided on SGBs (Sovereign Gold Bonds)?
Q 51. Which types of transactions are conducted via RTGS?
(i) Solely Interbank Transactions
(ii) Solely Customer Payment Transactions
(iii) Solely Delivery Vs Payment Transactions
Q 52. What role do scoring models play in evaluating creditworthiness?
Q 53. Who were the pioneers in introducing credit card products in the Public Sector Banks sector in India?
Q 54. In the marketing mix of retail banking, how is the term 'product' defined?
In the context of the marketing mix in retail banking, the term 'product' refers to the range of products and services offered by banks to their customers. This includes various banking products such as savings accounts, current accounts, fixed deposits, loans, credit cards, insurance products, and other financial services.
Q 55. Which marketing mix decision initially received the most support from the MKIS (Marketing Information System)?
Q 56. Which of the following illustrates how one P can significantly influence the effectiveness of another P?
Q 57. In the standalone model for retail loan processing, proposals are referred to higher authorities for approval in cases where the loan proposal exceeds the discretionary limits of the Branch Head. These higher authorities, such as the Regional/Circle/Zonal Office of the Bank, are responsible for granting final approval and sanctioning the loans if they go beyond the discretionary powers of the Branch Head.
Q 58. What is the value dimension that banks seek to enhance by deploying employees in marketing and for cross-selling/upselling opportunities?
Q 59. Which statement is accurate concerning the emergence of investment banks and merchant banks?
Q 60. Which scoring model is predominantly used by most banks for retail loans?
Q 61. What potential advantages do banks have in distributing mutual funds?
Q 62. The purpose of having Strategic Business Units (SBUs) is threefold:
(i) To maintain a clear focus on business objectives,
(ii) To achieve targeted profits, and
(iii) To exercise control over most of the factors affecting its long-term performance.
Q 63. The equation that represents a bank's assets is:
Assets = Loans + Investments + Deposits + Other Financial Instruments.
Q 64. Which entities participate in the Bharat QR code payment system?
Q 65. Under what circumstances is it possible to make an IMPS funds transfer using the beneficiary's account number and IFSC code?
Q 66. What led to Citibank's withdrawal from the retail business in India?
Q 67. What is the primary role of the middle office in an investment bank?
Q 68. What are the obligations of banks or institutions that participate in the NEFT (National Electronic Funds Transfer) system?
Q 69. What factors determine the success of CRM implementation in a bank?
Q 70. In terms of profitability, what is the primary concern of a bank's owners?
Q 71. What is the upper limit for foreign remittance that can be credited to a Small Account?
Q 72. Which definition below most accurately describes the concept of 'people' in retail banking?
Q 73. According to the RBI guidelines, which of the following assets are eligible for transfer?
Q 74. Which organizations are authorized to engage in co-lending under the Co-Lending Model?
Q 75. Is it possible for the account holder(s) to cancel or modify a nomination?
Q 76. What approach does the research study suggest for improving customer service in banks?
Q 77. What is the primary focus of banks in the realm of retail banking?
Q 78. Why are banks promoting the use of cost-effective distribution channels like ATMs, mobile banking, and the internet for low-value transactions?
Q 79. What led to the increasing adoption of MKISs (Marketing Information Systems) by businesses?
Q 80. Who is responsible for issuing the "Code of Banks' Commitment to Customers"?
Q 81. How frequently is an individual eligible to receive a free credit information report within a calendar year?
Q 82. In the MKIS model developed by McLeod and Rogers, what are the two main subsystems?
Q 83. What is the perspective of economists on investment?
Q 84. How would you define insurance?
Q 85. Banks consider wealth management a critical sector, as it enables them to generate substantial revenue from high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs) who often have intricate financial requirements. Banks that can provide a comprehensive range of wealth management services are well-positioned to serve these clients effectively. The key services offered by banks in the wealth management space include investment management, estate planning, and other financial planning services like retirement planning, tax planning, philanthropic planning, and more. However, one of the challenges in this business lies in effectively managing client relationships, as HNWIs expect personalized attention and a high level of service. Banks that can establish strong, long-term client relationships are more likely to retain their business and generate significant revenue.
Is it possible to modify a Will?
Q 86. Who qualifies for home decor loans?
Q 87. What objective does the Code of Bank's Commitment to Customers serve?
Q 88. The purpose of an index monitoring system in an MIS is to help banks track and analyze various market indices, enabling them to identify market trends, manage risks, and make informed strategic decisions about product development and marketing. The rise of online banking and mobile apps has further highlighted the significance of index monitoring within MIS, as it aids banks in maintaining a competitive edge. However, due to the substantial investment and expertise required for implementing and maintaining MIS, banks must carefully consider their needs and resources before investing in such systems.
Q 89. What impact does the adoption of a CRM (Customer Relationship Management) approach have on customer satisfaction and knowledge?
Q 90. In the sequence of marketing events, where does the initiative begin and conclude?
Q 91. The way customers interact with banks has been completely transformed by the digitization of retail banking products. With the increasing adoption of smartphones and the internet, an ever-growing number of customers are opting for online and mobile banking to effectively manage their finances. In response, banks have developed user-friendly digital platforms that enable customers to access their accounts, conduct transactions, and receive customer support anytime and from anywhere. This transformation has empowered banks to reach a broader customer base, reduce operational costs, and enhance overall customer satisfaction. However, alongside these benefits, the digitization of retail banking also brings about challenges such as cybersecurity risks and the constant demand for banks to innovate in order to outperform their competitors.
Regarding the integration of a customer analytics solution with the universal banking solution, what is its primary purpose?
Q 92. What does the Minimum Retention Requirement (MRR) aim to achieve?
Q 93. Compare and contrast the returns generated in Retail banking and Corporate banking.
Q 94. What sets apart Closed System PPIs from Semiclosed System PPIs?
Q 95. Which of the following bonds grants the issuing company the privilege to convert the bonds into equity shares upon their maturity?
Q 96. In their business model, private banks adhere to the _ strategy, while foreign banks adopt the _ strategy.
Q 97. In the context of Retail banking, the "Marketing implementation" stage of the marketing process entails-
Q 98. What prompted businesses to initiate the establishment of MKISs?
Q 99. Among the following types of installments (principal+interest), which one is paid in a single payment?
Q 100. What is a valid statement regarding Horizontally organized business process models among the options provided?
