Que. 1 : Q1) Maintaining customer satisfaction while policies are in force is called

   1.  a) Customer Orientation

   2.  b) Servicing Activities

   3.  c) Customer Satisfaction

   4.  d) Customer Identification

Que. 2 : Q2) A co-payment or co-pay is a term generally used in ________

   1.  a) Health insurance

   2.  b) Marine insurance

   3.  c) Term Insurance

   4.  d) Life Insurance

Que. 3 : Q3) Which of the following statements is False?

   1.  a) Facts of Law need not be disclosed

   2.  b) An Insurance Agent represents the Insurer and not the Insured

   3.  c) Term Insurance Policies generally have surrender value or Loan Values

   4.  d) Policy taken for Husband and Wife is called as Joint Life Policy

Que. 4 : Q4) Which of these losses cannot be insured ?

   1.  a) Losses due to fire

   2.  b) Losses due to terrorist attack

   3.  c) Losses due to stock market crash

   4.  d) Losses due to floods

Que. 5 : Q5) Which of the following intermediaries do not require IRDA’s licence/ approval to operate in India?

   1.  a) Insurance Brokers

   2.  b) Insurance Agents

   3.  c) Third Party Administrators

   4.  d) All the above intermediaries require IRDA’s licence/ approval