Que. 1 : Q1) Job appraisal is the part of_____________

   1.  a) Sociology

   2.  b) Anthropology

   3.  c) Psychology

   4.  d) Political science

Que. 2 : Q2) Filters that affect the content of a message are in

   1.  a) the medium of communication

   2.  b) the mind of the listener

   3.  c) the minds of both the speaker and the listener

   4.  d) the mind of the speaker

Que. 3 : Q3) _______________ means acceptance of one’s position and trying to do one’s best therein, without being over-anxious about the consequences there of one self, either as reward or as punishment.

   1.  a) Equanimity

   2.  b) Assertiveness

   3.  c) Contentment

   4.  d) Other-certeredness

Que. 4 : Q4) Today’s managers understand that the success of any effort at improving quality and productivity must include _____.

   1.  a) Quality management programs

   2.  b) Customer service improvements

   3.  c) Employee’s participation

   4.  d) Manufacturing simplification

Que. 5 : Q5) By using which of the following methods, problems of communication can be overcome?

   1.  a) Knowing expectation of audience

   2.  b) Using vivid language

   3.  c) Provides opportunities for feedback

   4.  d) All of the above