Category: IC88 MARKETING AND PUBLIC RELATIONS – 04

Que. 1 : Q1) People concerned with providing the service tend to interpret a complaint as an accusation against themselves and therefore try to    1.  a) explain away the failure    2.  b) decry the customer’s demand as unreasonable    3.  c) look for the person who could be faulted and punished    4.  d) All of these Que. 2 : Q2) Which of […]